Please note that our phone service is currently unavailable. If you would like to contact us, please send us an email to [email protected] .
These Terms and Conditions apply whenever you access our website and, or order goods from us.
1.0 Acknowledgment of receipt, acceptance, payment and delivery of the order
1.1 All orders for Products placed by you online or through other means are subject to acceptance by us, and we may, in our discretion, accept orders, reject orders or notify a buyer of our inability to fulfill an order for whatever reason. We may send a buyer an acknowledgment of receipt of an order, by email or other means (including telephone, fax or in person) as we see fit. Email acknowledgment of your order is generally automatically generated and does not constitute acceptance of the order. You must ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent upon and conditioned upon stock availability, payment, and possibly other areas, including but not limited to address or credit card verification.
1.2 Although we intend to keep our website up to date and error-free, errors in product descriptions or pricing may occur. If we discover such an error after you have submitted an order to us, we will contact you before accepting your order with the correct details. You can then either cancel your order or reconfirm it based on the correct information. If we are unable to contact you, we will treat your order as canceled and notify you by email, to the email address you provided to us when placing your order.
1.3 This site delivers to customers in France. The prices indicated on this site are in Romanian lei. Please note that additional credit card or bank charges may apply to your order.
1.4 Accepted credit cards are Visa, MasterCard and American Express. We reserve the right to refuse credit card payments (and/or request an alternative payment method) at our discretion. Your credit card will only be charged on the day your merchandise is shipped. If card payment is refused by your issuer due to a lack of available funds, we cannot hold the goods against your order if there are other customers for the same goods who have available funds. **Please note that when you choose to pay us by credit card, your issuing bank will place a credit hold for the agreed funds on your card provided. When your goods are ready to ship, the hold will be lifted and your card will be charged. If for any reason you decide not to complete your order with us, your order will be canceled and the hold will be lifted.
2.1 Although we will do our utmost to deliver the goods within the timescales we specify, we cannot guarantee delivery on that day or accept responsibility for deliveries made outside this timeframe as we rely on third parties to facilitate our customers' deliveries for us. We assume no liability for any out-of-pocket costs or other costs incurred due to failed or delayed deliveries.
2.2 All delivery times are subject to stock availability.
2.3 Our system automatically sends an “Order Dispatched” email to your designated email address when we ship your order. If your goods do not arrive within 28 days of dispatch and you have informed us of the late arrival within 7 days of receiving email notification that your order has been dispatched, you will have the possibility of a full refund or a replacement shipment, after we have inquired with the courier or post office. Although we make every effort, we cannot guarantee tracking for late deliveries beyond 14 days from the date of shipment. The registered mail service does NOT offer a tracking feature – this is out of our control as this is set by the local post office.
2.4 Where an incorrect address has been given to us at the time of ordering, or our Courier partner is unable to deliver due to the unavailability of someone to sign for delivery (they will leave a delivery card advice in this case), or if you request the item to be redirected after we have shipped it, we may need to charge for the additional delivery costs incurred by our courier partner.
2.5 Our delivery responsibility is deemed fulfilled when we dispatch an order to the specified address, as provided by our buyer. We cannot be held responsible for items missing in transit or damaged in any way, but we will do our best to support customers in this regard, to ensure a happy outcome, to the best of our ability, at our discretion always .
3.1 Eligibility of returns :
Most items can be returned for any reason within 14 days of the shipped date. There are a few exceptions. Eligible items are classified as defective, defective (change of mind) or damaged on arrival returns.
Shipping Errors, Wrong Items, and Items Damaged on Arrival: If your goods arrive defective or in damaged condition, or if the item you receive is not what you ordered, please email to customer service with your order number and a brief explanation of the situation. . Minor dents or damage to the product box or packaging are not eligible for returns. You will receive by email the steps to follow to make a return or exchange. Claims for damage, delivery discrepancies, etc. must be made within 48 hours of delivery – complaints will not be accepted after this time.
3.2 Additional information on returns
Please contact our customer service for assistance.
Products must be returned in their original packaging with all documentation, accessories, battery, stylus, cable, headset, etc. included in the initial shipment..
Please note that “ Riki Tech ” must test all returned products before we can issue a refund or exchange products. Replacement items cannot be sent until the original item has been returned to our warehouse and inspected by our returns department. This is necessary so that we can file claims for defective or damaged goods with the manufacturer or shipping company and to verify eligibility for return, replacement or repair.
When you return your device, you must ensure that it is unlocked and free of security software that could prevent us from accessing it. If the device is locked or disabled when you return it, we may have to charge you the full cost of the device and/or not issue a repair/refund (if applicable).
Note: If you are unable to unlock or deactivate your device, please let us know before returning it.
Please ensure your device is restored to factory settings with no personal data remaining before return. We will not be responsible for any use or disclosure of data on the returned device during the evaluation and repair process.
4.0 Warranty Support:
Note: Many of our products are sourced overseas and as such may not be eligible for warranty support by the manufacturer. In such cases, warranty support will be facilitated by “ Riki Tech ” . As with returns, some items are not eligible for warranty service. For the warranty service provided by “ Riki Tech ” , our terms are as follows:
4.1 Standard Warranty Coverage Period
Please note that “ Riki Tech ” also offers Extended Service Plans on some items. Please click here for more details.
The warranty period begins on the date the shipping invoice is issued.
All accessories included in the box or free gifts, including (but not limited to) cables, chargers, batteries, cases, screen protectors, styluses and ear tips, are covered by a 7 day DOA replacement policy only and are not eligible for warranty. blanket.
4.2 Product conditions
New products and devices: A new product is a device that has never been used before and is therefore “brand new”. New products will be listed as “Condition: New” on the product pages. For a list of frequently asked questions about “New” products and devices, please click here.
Refurbished Products: Refurbished or reconditioned products may also be referred to as “factory reconditioned,” “third-party remanufactured,” “recertified,” “factory reconditioned,” or “refurbished.” These are used to describe products that have been repaired or reconditioned for resale, either by the manufacturer or a third-party repair center and returned to full working order. Refurbished products will be listed as “Condition: Refurbished/Reconditioned” on the product pages. Refurbished products come with 3 months warranty service from HK Digital Market. For a list of frequently asked questions about “refurbished” items, please click here.
Bags, backpacks, clothing and non-electronic toys: These items are covered by our standard 14-day return policy covering both defective returns and change of mind returns, but are not eligible for the long-term warranty.
4.3 Extended Service Plans
5.1 This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is necessary for us to facilitate an order through to completion. Customer information is and will never be disclosed to third parties. Customer data is not shared or sold in any way.
5.2 All information is collected legally and in accordance with the most recent official French privacy law.
5.3 At our discretion, we may request additional information from buyers at the time of order processing. By ordering with our company, you acknowledge that we do not tolerate fraud and note that we will do everything possible to protect legitimate buyers and our company from fraud at all times. Consequently, we may be required to provide proof of address for a buyer in order to verify the legitimacy of their contact details on a case-by-case basis. This is our right as a supplier of high-value appliances across Europe and we thank you for your understanding.
5.4 We do not currently discriminate among our e-newsletter subscriber base, so all emails will be sent to you in accordance with your initial opt-in. If you would like to unsubscribe from our e-marketing distribution channel, please send us an email with the text “Opt-out” in the subject line to :
6.1 On the order processing pages we use a 1024-bit certificate which provides maximum security for your transaction.
These Terms and Conditions apply whenever you access our website and, or order goods from us.
Any reference to “we”, “us”, “our” or “Riki Tech” refers to Riki Tech Limited, a limited liability company registered under number 0837988, whose registered office is at 103 Rue Jean Jaures, 94700 Maisons-Alfort, France